Wednesday, December 07, 2005


As a new business owner, I seem to spend an increasing amount of time on the phone with customer service reps. Well, on a good day its a customer service rep and on an annoying/frustrating/infuriating/maddening day I spend time on the phone with an automated, breathy woman who seems to record messages for every fortune 500 company. I have named her Ashley.

Some companies make this customer service thing fairly painless (Jet Blue for example ) and others make me want to poke my eyes out with a rusty nail.

Today I happened upon, perhaps, the most useful information I have ever come across in my 14 years of internet surfing--it's a very special List. This is a list worth printing out, cherishing, and building a shrine to. If you have anyone in your life you care about, pass this list along to them. Save it for your grandkids, spraypaint it on the walls of a federal building and bury it in a time capsule.

This is a list of about 100 companies (and trust me, many of us our customers of quite a few of them) and includes a chart of exactly what numbers to press on your phone to get straight through to a real, live, beating heart, human being. It's magical, its super spactacular, it's a dream come true.

Thank you, Paul English. I hope I'm not being too forward by saying that I'm truly, madly, deeply in love with you.

1 comment:

A Little Hut said...

Very cool! Thanks for posting this!